The demand for skilled customer success professionals continues to grow across the software and ecommerce industries. One of the latest opportunities comes from Klaviyo Careers, where the company is hiring a Customer Success Manager for its hybrid team based in Boston, Massachusetts.
This role is ideal for candidates who enjoy helping businesses succeed, building client relationships, and working with modern marketing technology platforms. Klaviyo is widely recognized for helping ecommerce brands create personalized customer experiences using first-party data and AI-powered marketing tools.
About the Company
Klaviyo is a leading technology company specializing in ecommerce marketing automation, analytics, customer engagement, and AI-driven personalization. The company supports online businesses by helping them improve customer communication through email marketing, SMS campaigns, and data insights.
Klaviyo promotes a workplace culture focused on innovation, collaboration, inclusion, and continuous learning. Employees are encouraged to bring diverse perspectives and ideas to the workplace.
Job Overview
| Job Detail | Information |
|---|---|
| Position | Customer Success Manager |
| Company | Klaviyo |
| Location | Boston, Massachusetts, USA |
| Work Type | Hybrid |
| Experience Level | Entry Level |
| Salary Range | $72,000 – $108,000 annually |
| Industry | Consumer Web, Ecommerce, Marketing Technology, Software, Analytics, Generative AI |
| Travel Requirement | Up to 10% |
| Application Type | Easy Apply |
Key Responsibilities
The Customer Success Manager will focus on ensuring customers receive maximum value from Klaviyo’s platform. The role combines relationship management, onboarding support, data analysis, and customer education.
Primary duties include:
- Assisting clients with onboarding and platform adoption
- Building strong customer relationships
- Helping ecommerce businesses improve personalized marketing strategies
- Providing insights using customer and campaign data
- Collaborating with internal teams to improve customer experiences
- Supporting creators and brands using first-party data tools
- Participating in team meetings and occasional industry events
- Supporting new hire onboarding activities
This position may require limited travel for conferences, onboarding sessions, or client-related meetings.
Skills and Qualifications
Candidates applying for this role should possess a combination of communication, analytical, and customer service skills.
Required Skills
| Skill | Importance |
|---|---|
| Customer Success Experience | Essential |
| Communication Skills | High |
| Data Analysis Ability | High |
| Client Relationship Management | Essential |
| Problem-Solving Skills | Important |
| Team Collaboration | Important |
Applicants with backgrounds in SaaS, ecommerce, marketing technology, or customer support may find this role especially suitable.
Salary and Benefits
Klaviyo offers a competitive compensation package based on experience, skills, education, and work location.
Expected Salary Range
| Location Type | Estimated Annual Salary |
|---|---|
| US Locations | $72,000 – $108,000 USD |
Additional benefits may include:
- Annual performance bonuses
- Equity opportunities
- Health and wellness benefits
- Paid time off
- Professional development support
- Flexible hybrid work environment
Compensation details may vary depending on location and qualifications.
Why This Role Stands Out
This opportunity is attractive for professionals who want to grow within the fast-moving ecommerce and marketing technology industry. Klaviyo emphasizes innovation, AI literacy, and responsible technology use while maintaining a supportive workplace culture.
The company also highlights:
- Equal opportunity employment practices
- Inclusive hiring policies
- Career growth opportunities
- AI-focused learning and development
- Strong workplace collaboration
Workplace Culture and Inclusion
Klaviyo states that it values employees from diverse backgrounds and encourages candidates to apply even if they do not meet every qualification listed in the job description.
The company also follows strict equal employment opportunity guidelines and provides workplace accommodations when needed.
Important Safety Notice for Applicants
Klaviyo advises job seekers to stay alert for fraudulent recruitment scams. Legitimate communications are conducted through official company channels and verified email addresses.
Applicants should never share:
- Banking information
- Payment details
- Personal financial information
during the early stages of the hiring process.
Who Should Apply?
This Customer Success Manager role may be a strong fit for:
- Entry-level professionals entering SaaS or tech
- Customer support specialists
- Ecommerce professionals
- Marketing technology enthusiasts
- Candidates with client-facing experience
- Individuals interested in analytics and AI-powered tools
Customer Success Manager at Klaviyo – Apply Online
Final Thoughts
The Customer Success Manager opening at Klaviyo provides an excellent opportunity for professionals looking to build a career in customer success, ecommerce technology, and SaaS platforms. With competitive pay, hybrid flexibility, and career growth potential, the role offers a strong starting point for ambitious candidates interested in modern marketing technology and customer experience management.
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