Build a Career in SaaS Customer Success With Employ
Digital Customer Success Manager Remote USA: The demand for skilled customer success professionals continues to grow as SaaS companies focus on improving customer retention, product adoption, and long-term client relationships. Employ is currently hiring a Digital Customer Success Manager for a fully remote position in the United States, offering a competitive salary range of $67,760 – $84,700 per year.
This opportunity is ideal for professionals with experience in customer engagement, SaaS platforms, automation workflows, and digital communication strategies. The company is known for its innovative recruiting technology solutions including Jobvite, Lever, and JazzHR.
Job Overview
| Job Title | Digital Customer Success Manager |
|---|---|
| Company | Employ |
| Location | Remote, United States |
| Industry | SaaS / Talent Acquisition Technology |
| Salary Range | $67,760 – $84,700 annually |
| Experience Required | 2–4 Years |
| Work Type | Full-Time |
| Date Posted | May 13, 2026 |
About Employ
Employ is a leading talent acquisition technology company helping businesses improve hiring processes through modern Applicant Tracking Systems (ATS) and AI-powered recruitment solutions. Its platforms — Jobvite, Lever, and JazzHR — are trusted by more than 23,000 organizations worldwide.
The company focuses on helping recruiters automate administrative tasks so they can spend more time connecting with candidates and making smarter hiring decisions.
Key Highlights About Employ
- Remote-first work culture
- AI-powered recruiting solutions
- Flexible work schedules
- Career growth opportunities
- Employee-focused workplace policies
- Comprehensive healthcare benefits
Role Summary
The Digital Customer Success Manager position focuses on delivering scalable customer support and engagement experiences through digital-first strategies. Unlike traditional customer success roles that emphasize one-on-one account management, this role prioritizes automation, webinars, customer education, in-app messaging, and proactive customer engagement.
Professionals in this role will help customers maximize the value of the JazzHR platform while improving product adoption and reducing customer churn.
Main Responsibilities
Digital Customer Engagement
Candidates will manage a high-volume customer portfolio through digital communication channels such as:
- Automated onboarding campaigns
- Webinars and office hours
- In-app product messaging
- Email engagement campaigns
- Customer health monitoring
Customer Support & Ticket Management
The role also involves handling customer support operations by:
- Resolving complex customer tickets
- Collaborating with support teams
- Maintaining fast response times
- Managing service-level expectations
Customer Retention & Advocacy
The Customer Success Manager will act as the customer voice internally and support retention initiatives through:
- CSAT and NPS follow-ups
- Churn prevention strategies
- Product feedback sharing
- Expansion opportunity identification
Product Education & Enablement
Employees will stay updated on new features and provide customer education through:
- Live Q&A sessions
- Product webinars
- Self-service knowledge resources
- Help center improvements
Skills and Qualifications Required
| Required Skill | Details |
|---|---|
| SaaS Experience | 2–4 years in customer-facing SaaS roles |
| Communication Skills | Strong written and verbal communication |
| CRM Tools | Salesforce Service Cloud experience preferred |
| Customer Success Platforms | Familiarity with Gainsight or similar tools |
| Multitasking | Ability to manage high-volume workflows |
| Automation Knowledge | Experience with playbooks and digital engagement |
Why This Role Stands Out
1. Remote-First Flexibility
Employees can work from anywhere in the United States while staying connected through virtual collaboration tools and team events.
2. Competitive Compensation
The salary range is highly competitive for a mid-level customer success role in the SaaS industry.
3. Unlimited PTO
Employ offers a trust-based paid time off policy that supports work-life balance and employee well-being.
4. Career Development Opportunities
Team members gain access to mentorship programs, training resources, and leadership development initiatives.
Salary Breakdown
| Compensation Element | Details |
|---|---|
| Base Salary | $67,760 – $84,700 |
| Bonuses | Performance-based incentives may apply |
| Benefits | Medical, dental, vision coverage |
| PTO | Unlimited paid time off |
| Career Growth | Learning and mentorship programs |
Work Culture at Employ
Employ promotes an inclusive workplace where employees from different backgrounds and experiences can thrive. The company strongly supports diversity, equality, and employee well-being.
Company Values
- Accountability
- Collaboration
- Innovation
- Customer obsession
- Respect and inclusion
The company also maintains strong hiring security practices to protect applicants from recruitment fraud and scams.
Important Candidate Safety Notice
Employ states that all official hiring communication comes only from email addresses ending with @employinc.com. Applicants should avoid sharing financial information with unofficial contacts or suspicious recruiters.
Who Should Apply?
This role may be an excellent fit for:
- SaaS customer success professionals
- Remote support specialists
- Digital engagement managers
- CRM and customer retention experts
- Technical account managers
- Professionals with Salesforce or Gainsight experience
Digital Customer Success Manager Remote USA – CLICK HERE
Final Thoughts
The Digital Customer Success Manager role at Employ offers a strong opportunity for professionals seeking remote SaaS careers with long-term growth potential. With competitive pay, flexible work arrangements, and a people-first culture, this position is ideal for candidates passionate about customer engagement and digital success strategies.
As customer success continues to become a core function in modern SaaS businesses, roles like this provide valuable career stability and advancement opportunities in the tech industry.
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