IT Support Technician Tier 1 Jobs in Michigan opening in Michigan offers an excellent opportunity for candidates with technical troubleshooting skills, customer service experience, and a passion for supporting business operations in a fast-paced environment.
This position is ideal for entry-level and early-career IT professionals who want hands-on experience with Microsoft systems, hardware troubleshooting, networking basics, and enterprise support tools.
IT Support Technician – Tier 1 Overview
| Job Details | Information |
|---|---|
| Job Title | IT Support Technician – Tier 1 |
| Industry | IT Systems & Technical Support |
| Job Type | Direct Hire |
| Location | Romulus, Taylor, or Canton, Michigan |
| Salary | $65,000 – $70,000 per year |
| Shift Timing | Weekend & Overnight Shift |
| Experience Required | 1+ Years |
| Education | High School Diploma or Associate Degree Preferred |
| Posted Date | May 21, 2026 |
About the IT Support Technician Role
The company is seeking a dependable and customer-focused Tier 1 IT Support Technician to provide frontline technical assistance for users, production systems, and hardware infrastructure. This role plays a critical part in ensuring smooth business operations during weekend and overnight hours when daytime staff may not be available.
Candidates who enjoy solving technical issues, assisting users, and working in a collaborative IT environment may find this position highly rewarding.
The role combines technical support responsibilities with communication and customer service skills, making it suitable for professionals looking to build a long-term career in IT support or systems administration.
Key Responsibilities
The selected candidate will support users across multiple technical environments and business systems.
Core Duties Include
| Responsibilities | Details |
|---|---|
| User Support | Handle support requests through phone, email, chat, and ticket systems |
| Incident Management | Log, track, troubleshoot, and escalate incidents when needed |
| Desktop Support | Resolve Windows, Microsoft 365, VPN, printer, and software issues |
| Production Monitoring | Monitor business applications and respond to system alerts |
| Hardware Troubleshooting | Diagnose desktops, laptops, monitors, and peripherals |
| Account Administration | Manage passwords, Active Directory accounts, and permissions |
| Documentation | Maintain accurate troubleshooting records and knowledge base articles |
| Shift Handover | Ensure smooth communication between overnight and daytime teams |
Technical Skills Required
Applicants should have a strong understanding of entry-level IT support concepts and common enterprise technologies.
Essential Technical Knowledge
- Windows 10 and Windows 11
- Microsoft 365 administration
- Active Directory and Entra ID
- VPN and remote connectivity troubleshooting
- TCP/IP, DNS, and DHCP basics
- Desktop and laptop hardware troubleshooting
- Ticketing platforms such as ServiceNow or Jira Service Management
Preferred Certifications
While certifications are not mandatory, they can improve a candidate’s profile significantly.
| Recommended Certifications | Benefit |
|---|---|
| CompTIA A+ | Validates IT support fundamentals |
| CompTIA Network+ | Demonstrates networking knowledge |
| Microsoft Certified: Modern Desktop Administrator | Shows Microsoft desktop administration skills |
| ITIL Foundation | Improves understanding of IT service management |
Work Schedule and Environment
This is an on-site role requiring weekend and overnight availability.
Shift Schedule
| Day | Time |
|---|---|
| Friday & Saturday | 6:00 AM – 4:30 PM |
| Sunday & Monday | 6:00 PM – 4:30 AM |
Employees may spend extended periods working at computers, answering support calls, and troubleshooting hardware. The position may also involve lifting equipment weighing up to 40 pounds.
Benefits Offered
The employer provides a competitive benefits package designed to support employee health, retirement planning, and overall well-being.
Included Benefits
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Career growth opportunities
- Exposure to enterprise IT environments
Why This IT Support Job Stands Out
This opportunity offers more than just entry-level technical support work. Candidates gain valuable experience in:
- Enterprise IT operations
- Production support environments
- Microsoft infrastructure tools
- User account administration
- Overnight operational monitoring
- Incident response procedures
Professionals who perform well in Tier 1 support roles often advance into:
- Systems Administration
- Network Administration
- Cybersecurity Support
- Cloud Operations
- Tier 2 & Tier 3 Support Engineering
Who Should Apply?
This role may be a strong fit for:
- Entry-level IT professionals
- Help desk technicians
- Technical support specialists
- Computer science graduates
- Candidates with CompTIA certifications
- Individuals seeking overnight IT support positions
Applicants with excellent communication skills and a problem-solving mindset are especially valuable for this customer-facing support role.
Final Thoughts
The IT Support Technician – Tier 1 role in Michigan provides an excellent opportunity for IT professionals seeking stable employment, strong compensation, and hands-on enterprise support experience.
With a salary range of $65,000 to $70,000 annually, competitive benefits, and exposure to real-world IT operations, this position can serve as a strong stepping stone for future growth in the technology industry.
Candidates with foundational IT knowledge, strong troubleshooting abilities, and a commitment to overnight operational support are encouraged to apply.
| IT Support Technician – Tier 1 Recruitment 2026 |
|---|
| Apply Online for IT Support Technician – Tier 1 Jobs in Michigan, USA
Salary: $65,000 – $70,000 per year Location: Romulus, Taylor & Canton, MI |
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